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Privacy policy aquaRevitaliser B.V.

Introduction

We regard the data You provide us with as YOUR data, so we are well aware of the trust You place in us. We therefore see it as our responsibility to protect Your privacy as far as possible. On this page we would like to let You know what data we collect, if You are using our website/webshop, why we collect this data and how we are improving Your user experience. This gives You a concrete picture of how we work.

This privacy policy applies to all Aquarevitaliser B. V.'s services. It is important to mention that Aquarevitaliser B. V. is not responsible for the privacy policies of other sites and sources. By using this website, You agree to accept our privacy policy.

Aquarevitaliser B. V. respects the privacy of each user of its site and ensures that the personal information You provide us with is treated confidentially.

Our Webshops:

aquarevitaliser.nl

bodyrevitaliser.nl

Our Websites:

aquarevitaliser.eu

bodyrevitaliser.eu 

About our Privacy Policy

aquaREVITALiser b.v. cares a lot about Your privacy. We therefore only process data that we need for (the improvement of) our service to You and handle the information that we have collected about You and Your use of our services with care. We never make Your data available to third parties for commercial purposes: You are too valuable for us to do so.

This Privacy Policy applies to the use of the website and the services made available on it by aquaREVITALiser b.v. The effective date for the validity of these terms and conditions is 18/05/2018, with the publication of a new version the validity of all previous versions expires. This Privacy Policy describes what information about You is collected by us, what this information is used for and with whom and under what conditions this information may be shared with third parties. We also explain to You how we store Your data and how we protect Your data against misuse and what rights You have with regard to the personal data provided by You to us.

If You have any questions about our Privacy Policy, please contact our contact person for privacy matters, You will find the contact details at the end of our Privacy Policy.

About our data processing

Below You read how we process Your data, where we store it or have it stored, which way we process Your data. We use security techniques and for whom the data is transparent.

Webshop software and Billing

LightSpeed, Amsterdam-NL

Our webshop has been developed with software from Lightspeed. Personal data that You provide on behalf of our services are made available to us, are shared with this party. Lightspeed has access to Your data to provide us with (technical) support, they will never use Your data for any other purpose. On the basis of the agreement we have concluded with them, Lightspeed is obliged to take appropriate security measures. These security measures consist of SSL encryption and a strong password policy. Lightspeed uses cookies to collect technical information regarding Your use of the software, no personal data is collected and/or stored. Lightspeed reserves the right to share data collected within its own group in order to further improve service delivery.

Webhosting

We use web hosting and email services from the following service providers:

  1. STRATO AG, Berlin-Germany,
  2. Hostnet bv, Amsterdam-NL
  3. godaddy.com, LLC, Scottsdale AZ-USA

These service providers process Your personal data on our behalf, but do not use Your data for their own purposes. They may, however, collect metadata on the use of the services. These providers have taken appropriate technical and organizational measures to prevent the loss and unauthorized use of Your personal data.

  1. TransIP bv, Leiden-NL

This special service provider acts as a so-called domain-forwarder, whereby they forward Your call to the various domains registered by us to one of the domains mentioned above.

All service providers are bound by our agreement with them to maintain confidentiality.

E-mail and mailing lists

  1. MailChimp
  2. LightSpeed, Amsterdam-NL

We use these parties for e-mail traffic originating from our website and for sending any newsletters. All confirmation emails You receive from our website and web forms are sent via the servers of these service providers. They will never use Your name and Email Address for their own purposes. At the bottom of every e-mail sent automatically via our website, You will find the unsubscribe link. If You click on this button, You will no longer receive an e-mail from our website. However, this can seriously reduce the functionality of our website! These service providers store Your personal data in a secure manner. these service providers may use cookies and other Internet technologies to designate whether e-mails are opened and read. These service providers reserve the right to use Your data for the further improvement of the service and to share information with third parties in the context of this.

Our web hosting partner for our regular business email traffic:

STRATO AG, Berlin-Germany,

For our regular business e-mail traffic we use the services of STRATO AG. This party has taken appropriate technical and organizational measures to prevent abuse, loss and corruption of Your and our data as much as possible. My web host does not have access to our inbox and we treat all our e-mail traffic confidentially.

Payment services

Mollie B.V., Amsterdam-NL

To process (part of) the payments in our webshop we use the platform of Mollie. She processes Your name, address and residence details and Your payment details such as Your bank account or credit card number. Mollie has taken appropriate technical and organizational measures to protect Your personal data. Mollie reserves the right to use Your data to further improve the service and to share (anonymized) data with third parties in the context thereof. All the above mentioned guarantees with regard to the protection of Your personal data also apply to the parts of Mollie's for which they engage third parties. Mollie does not store Your data for any longer than is permitted by law.

Review services

Stichting WebwinkelKeur, Enschede-NL

We collect reviews via the platform of WebwinkelKeur. If You leave a review about us, it is mandatory to enter Your name and email address. WebwinkelKeur shares this information with us, so that we can link the review to Your order. WebwinkelKeur also publishes Your name and place of residence on its own website. In some cases, WebwinkelKeur can contact You to give an explanation of Your review. In case we invite You to leave a review, we will share Your name and email address with WebwinkelKeur. They only use this data for the purpose of inviting You to leave a review. WebwinkelKeur has taken appropriate technical and organizational measures to protect Your personal data. WebwinkelKeur reserves the right to engage third parties for the delivery of the service, for which we have given permission to WebwinkelKeur. All the above mentioned guarantees with regard to the protection of Your personal data are also applicable to the parts of the service for which WebwinkelKeur engages third parties.

Shipping and logistics

  1. Post.NL (inside the Netherlands, shipments up to 10 kg)
  2. DPD (Nederland) b.v., Best-NL (inside the Netherlands over 10 kg, Belgium/Luxemburg)
  3. DPD iloxx eService GmbH, Nürnberg, Germany (for shipments inside Germany and Austria)
  4. Post.CH, Bern-Zwitserland (for shipments inside Switzerland)

If You place an order with us, it is our task to have Your package delivered to You. We use the logistic partners mentioned above for the execution of the deliveries. For this it is necessary that we share Your name, address, place of residence and email address data with them. Our logistics partners only use this data for the purpose of implementing our transport agreement with these partners. In the event that our logistics partners use subcontractors, they will provide Your data. shall also be made available to such parties for this purpose only.

Accounting

  1. Exact Group b.v., Delft-NL
  2. Stimo Holding b.v., Bergen op Zoom-NL

In order to keep our administration and accounts, we make use of the services of the above mentioned partners. Your name, address, city, telephone number and email address and details related to Your order are automatically transferred from the Webshop System to our Exact accounting system. This data is used to administer sales invoices.

Your personal data is sent and stored in a protected manner. Both service providers are obliged to secrecy, will treat Your data confidentially and will only use it for this purpose.

Purpose of our data processing

General purpose of the processing

We only use Your data for the purpose of our service. This means that the purpose of the processing is always directly related to the order You place. We use Your data to inform You about our products. If You share Your information with us and we use this information to - other than at Your request - contact You at a later time, we will ask You for explicit permission to do so. Your data will not be shared with third parties other than for accounting and other administrative purposes, as mentioned above. These third parties are all bound to secrecy on the basis of the agreement between them and us or an oath or legal obligation.

Automatically collected data

Data that is automatically collected by our website is processed for the purpose of the continued improvement of our service delivery. This data (e.g. Your IP address, web browser and operating system) are not personal data.

Cooperation in tax and criminal investigations

In some cases, aquaREVITALiser can be ordered, e.g. on the basis of a legal obligation, to share Your information in relation to fiscal or criminal investigations by government institutaions. IIn such a case, we will be required to share Your information, but we will oppose it as long as possible, within the limits of our legal possibilities and keep You informed unless we are expressly prohibited from doing so.

Retention periods

We store Your data as long as You are a client with us. This means that we will keep Your customer profile until You indicate that You no longer wish to use our services. If You indicate this to us, we will also regard this as a deletion request. Pursuant to applicable administrative obligations we must store invoices with Your (personal) data, so we will store this data for as long as the applicable term runs. However, employees no longer have access to Your client profile and documents that we have been created as a result of Your order.

Your rights

On the basis of applicable Dutch and European legislation, You as a person involved have certain rights with regard to the personal data that are processed by us or on our behalf. We will explain below which rights these are and how You can invoke these rights.

In principle, in order to prevent misuse, we only send document copies and copies of Your data to Your email address already known to us. In case You wish to receive the data on another Email address or for example by post, we will require You to identify Yourself. We keep records of completed requests; in the event of a deletion request, we administer anonymized data. All document copies and copies of data are provided to You in the machine-readable data format that is in use within our systems. You have the right to submit a complaint to the Personal Data Authority at any time if You suspect that we are using Your personal data in an inappropriate manner.

Right of Inspection

You always have the right to view the data that we (have) process and that relate to Your person or are traceable for that purpose. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to Your request within 30 days. If Your request is granted, we will send You a copy of all data with an overview of the processors who have this data in their possession, stating the category under which we have stored this data, to the email address known to us.

Right to Amendment

You always have the right to have the data we process or have processed that relates to Your person or can be traced back to this, to be adjusted. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to Your request within 30 days. If Your request is granted, we will send You a confirmation that the details have been adjusted at the e-mail address known to us.

 

Right to data restriction

You always have the right to limit the data we process or have processed that relate to Your person or can be traced back to Your person. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to Your request within 30 days. If Your request is granted, we will send You a confirmation at our email address that the data will be deleted until You lift the restriction and will no longer be processed.

Right of transferability

You always have the right to have the data we process or have processed that relates to Your person or can be traced back to this, to be carried out by another party. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to Your request within 30 days. If Your request is granted, we will send You copies or copies of all data about You that we have processed or that have been processed by other processors or third parties on our behalf at the email address known to us. In all probability, in such a case, we will no longer be able to continue to provide services, because the safe linking of data files will then no longer be guaranteed.

Right of opposition and other rights

In such cases, You have the right to object to the processing of Your personal data by or on behalf of aquaREVITALiser b.v. If You object, we will immediately suspend the data processing in anticipation of the handling of Your objection. If Your objection is well-founded, we will make available to You copies and/or copies of data that we process or have processed, and will then permanently cease processing. You also have the right not to be subjected to automated individual decision-making or profiling. We do not process Your data in such a way that this right applies. If You believe that this is the case, please contact our contact person for privacy matters.

Cookies

Google Analytics

Our website places cookies from the U.S. company Google, as part of the "Analytics" service. We use this service to keep track of and receive reports on how visitors use the website. This processor may be obliged to allow inspection of this information on the basis of applicable legislation and regulations. We collect information about Your Internet behavior and share it with Google. Google can interpret this information in conjunction with other datasets and thus follow Your movements on the internet. Google will use this information to, among other things, provide targeted advertisements (Adwords) and other Google services and products.

Third Party Cookies

In the event that third-party software solutions use cookies, this is stated in this privacy policy.

Amendments to this Privacy Policy

We reserve the right to change our Privacy Policy at any time. On this page, however, You will always find the most recent version. If the new Privacy Policy has consequences for the way in which we process data already collected in relation to You, we will inform You about this by e-mail. In any case, our Privacy Policy complies with European GDPR legislation at all times.

Our Contact Details

aquaREVITALiser b.v.

Oude Stationsweg 30

4611 BZ Bergen op Zoom

The Netherlands

Telephone +31-(0)164-700233

Email: gdpr@aquarevitaliser.eu

Contactperson for privacy affairs

Peter Maas, Managing Director

 

 

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